Warranty Policy

Last updated: September 3, 2025
Contact: Contact@ebikber.com

1) Limited Warranty Overview

Ebikber warrants new products purchased from our store to be free from defects in materials and workmanship under normal use for 12 months from the delivery date (the “Warranty Period”). This warranty applies to the original purchaser and is not transferable. Remedies are described below and are in addition to any rights you may have under applicable consumer law.

2) What We’ll Do (Remedies)

If a covered defect arises during the Warranty Period, we will, at our option:

  • provide replacement parts with instructions,

  • repair the product at an authorized center, or

  • replace the product with a new or refurbished unit of equal or better value.
    If none of these are commercially reasonable, we may offer a refund proportional to time in service.

3) Coverage by Component

Unless a product page states otherwise:

  • Frame & welds: 12 months

  • Motor (hub or mid-drive): 12 months

  • Controller, display, sensors, wiring: 12 months

  • Battery pack & BMS: 12 months or 500 charge cycles (whichever comes first)

  • Charger & power supply: 12 months

  • Suspension fork/shock: 6 months

  • Accessories (racks, fenders, lights, kickstands, small attachments): 6 months

  • Normal-wear items (excluded from coverage): brake pads/rotors, tires/tubes, spokes, chain/cassette, grips, cables, bulbs

Keep original packaging where possible. Clear photos/video help us diagnose quickly.

4) Exclusions (What’s Not Covered)

This warranty does not cover:

  • Normal wear and tear or consumables listed above.

  • Cosmetic damage (scratches, scuffs, dents) after first use.

  • Damage from misuse, accidents, racing/stunts, overloading, improper assembly/maintenance, corrosion, or water ingress beyond IP guidance.

  • Damage caused by aftermarket modifications, unapproved firmware/app unlocks, over-volting, or non-Ebikber parts.

  • Electrical damage from the wrong charger, power surges, or reversed polarity.

  • Products with removed/altered serial numbers or without valid proof of purchase.

  • Loss or theft.

5) Dead on Arrival (DOA) & Transit Damage

If your item arrives damaged or not functioning, contact us within 48 hours of delivery with photos of the outer box, inner packaging, and product. We’ll prioritize repair/replacement or a prepaid return.

6) How to Make a Claim

  1. Email Contact@ebikber.com with subject “Warranty Claim – Order #XXXXX.”

  2. Include: order number, purchase date, description of the issue, and clear photos/video.

  3. We’ll guide quick troubleshooting (often resolves issues fast).

  4. If covered, we’ll confirm the remedy (parts/repair/replacement) and provide any RMA and labels/instructions.

  5. For returns, pack securely and keep the drop-off receipt.

7) Shipping Costs for Warranty Service

  • Within 30 days of delivery: If a warranty claim is approved, Ebikber covers reasonable shipping for parts or replacement (or provides a prepaid label).

  • After 30 days: Covered parts and labor are provided under warranty; the customer may be responsible for one-way shipping to our service location if a return is required. We’ll confirm costs before you ship.

8) Batteries — Safety & Care

To keep your battery eligible for coverage:

  • Use the included charger only; charge on a stable, non-flammable surface.

  • Store at 50–70% if unused for >30 days; recharge every 1–2 months.

  • Avoid extreme heat/cold, submersion, and pressure-washing.

  • Do not open the pack or BMS—opening voids the warranty.

9) Out-of-Warranty Service

After the Warranty Period, we offer paid service and parts where available. We’ll provide a written estimate for approval before work begins.

10) Limitation of Liability

To the maximum extent permitted by law, this limited warranty is your exclusive remedy for defects. Ebikber is not liable for incidental or consequential damages (loss of use, time, or profits). Some jurisdictions do not allow limits on implied warranties or incidental damages, so these limits may not apply to you.

11) Relationship to Other Policies

This policy works alongside our Return & Refund Policy and Terms of Service. If a conflict exists, consumer law protections in your location prevail.